Privacy Policy
OVERVIEW
This Privacy Policy explains how CLEANCLO (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this policy.
INFORMATION WE COLLECT
When you visit or purchase from our store, we may collect the following information:
Personal Information
-
Full name
-
Billing & shipping address
-
Email address
-
Phone number
-
Payment details (processed securely through third-party payment providers)
Device Information
-
IP address
-
Browser type
-
Time zone
-
Cookies and browsing behaviour
Order Information
-
Products purchased
-
Order history
-
Delivery preferences
HOW WE USE YOUR INFORMATION
We use your information to:
-
Process and fulfil orders
-
Provide customer support
-
Send order confirmations and shipping updates
-
Improve our website and customer experience
-
Prevent fraud and unauthorized transactions
-
Send marketing emails (only if you opt in)
MARKETING COMMUNICATIONS
If you subscribe to our mailing list, we may send you:
-
Product launches
-
Promotions
-
Restock updates
-
Brand news
You can unsubscribe at any time using the link in our emails.
PAYMENT SECURITY
All payments are securely processed through trusted third-party payment providers.
CLEANCLO does not store or have access to your full payment card information.
COOKIES
Our website uses cookies to improve your browsing experience and help us understand website traffic and performance.
Cookies may be used for:
-
Remembering cart contents
-
Analytics and performance tracking
-
Personalised shopping experiences
You can disable cookies through your browser settings.
THIRD-PARTY SERVICES
We may use trusted third-party services including:
-
Payment providers
-
Shipping providers
-
Email marketing platforms
-
Analytics services
These third parties only collect information necessary to perform their services.
DATA RETENTION
We retain your information for as long as necessary to:
-
Fulfil orders
-
Meet legal obligations
-
Resolve disputes
-
Enforce our policies
YOUR RIGHTS
Under UK data protection laws, you have the right to:
-
Access your personal information
-
Correct inaccurate information
-
Request deletion of your data
-
Withdraw marketing consent at any time
To request any of the above, contact us at:
CHILDREN’S PRIVACY
Our website is not intended for children under 13 years of age.
We do not knowingly collect personal information from children.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page.
CONTACT US
If you have questions regarding this Privacy Policy, please contact: