Returns & Refunds
UK DELIVERY
We offer fast and reliable UK shipping on all orders.
Standard Tracked Delivery
-
2–4 working days
-
£3.99
-
Free on orders over £60
Express Tracked Delivery
-
1–2 working days
-
£5.99
Orders placed before 2PM Monday–Friday are processed the same day. Orders placed after this time or on weekends/bank holidays will be processed the next working day.
Once your order has been dispatched, you will receive a confirmation email with tracking information.
INTERNATIONAL DELIVERY
We currently ship to selected international destinations.
Shipping costs and delivery times are calculated at checkout depending on your location.
Please note:
-
International customers may be responsible for customs duties or import taxes.
-
Delivery times may vary during busy periods.
RETURNS
We want you to love every CLEANCLO order.
If you are not fully satisfied, you may return your item(s) within 14 days of delivery for a refund or exchange.
Return Conditions
Items must be:
-
Unworn and unwashed
-
In original condition
-
With tags and packaging attached
For hygiene reasons, certain items may be non-returnable unless faulty.
FAULTY OR INCORRECT ITEMS
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at:
Please include:
-
Your order number
-
Photos of the issue
-
Your full name
We will resolve the issue as quickly as possible.
HOW TO START A RETURN
To request a return, email:
Include your:
-
Order number
-
Full name
-
Reason for return
Once approved, return instructions will be provided.
REFUNDS
Refunds are processed back to your original payment method within 5–10 working days after your return has been received and inspected.
Original shipping costs are non-refundable unless the item is faulty or incorrect.